Last week I had the opportunity to sit in on a meeting of the TV/Cable Board. Several board members, concerned citizens and representatives from
Suddenlink were in attendance. The entire exchange was informative and positive.
The meeting started with a review of the responses to the TV/Cable survey that was posted on the city's website. While the survey was unscientific in design, the results were none the less helpful in determining the community view of
Suddenlink's services. Based on the analysis of all the responses, and if you were grading on a traditional letter grade scale,
Suddenlink received a solid B and in some cases a B+. Mike
Kelemen and Peter Brown from
Suddenlink said that while a B grade sounds good, they wanted to be at an A grade. Basically I believe the survey results indicate a general satisfaction with the channel selection and technical support
Suddenlink offers.
For information, the city has the right to grant franchises local for cable service. Based on Federal deregulation, the city does not have a strong position to dictate policy or programing of the franchisee, in this case
Suddenlink. At best we can influence and suggest. I liken it to a lion without claws. To date the relationship between
Suddenlink and the city has been positive. The latest 5 year franchise agreement with
Suddenlink was renewed in January of this year.
During our meeting the subject of the removal of channel 26 and Pittsburgh channel 4 was discussed at length. Channel 26 will not be reinstalled on the expanded tier and because of very complicated contract language which deals with network priority, the ABC
Pittsburgh channel 4 will not be back.
Suddenlink continues to expand technology and services although not necessarily in the obvious area of new channels. A big push is expanding the availability of broad band
Internet services throughout our area. This is a key driver for many communities and our ability to attract new development is linked to availability of broad band services. Our franchise agreement requires the addition of 3-4 new services by the end of 2010. While not specifically identified,
Suddenlink confirmed new services will be added by years end.
The business of telecommunication is incredible complex. Technology advances at an exponential rate, government regulations are printed in volumes and the contract negotiations between a multitude of parties further complicate the industry. Given all that, I still enjoy holding my remote.